{"id":29447,"date":"2023-02-02T10:42:31","date_gmt":"2023-02-02T10:42:31","guid":{"rendered":"https:\/\/pgmbmv2stg.wpengine.com\/politica-de-tratamento-de-reclamacoes\/"},"modified":"2023-04-18T14:13:24","modified_gmt":"2023-04-18T14:13:24","slug":"politica-de-tratamento-de-reclamacoes","status":"publish","type":"page","link":"https:\/\/wdev.pogustgoodhead.com\/pt-br\/politica-de-tratamento-de-reclamacoes\/","title":{"rendered":"Pol\u00edtica de Tratamento de Reclama\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29447\" class=\"elementor elementor-29447 elementor-28416\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7145510a elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"7145510a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-77ae1653\" data-id=\"77ae1653\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c300383 elementor-widget elementor-widget-heading\" data-id=\"7c300383\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Tratamento de Reclama\u00e7\u00f5es<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1df2d elementor-widget elementor-widget-text-editor\" data-id=\"b1df2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Estamos empenhados em fornecer um servi\u00e7o jur\u00eddico de alta qualidade a todos os nossos clientes. <\/p>\n<p>Se algo correr mal, por favor, fale-nos sobre isso. <\/p>\n<p>Queremos ouvir de si para que possamos trabalhar para melhorar continuamente os nossos padr\u00f5es de servi\u00e7o.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d43829a elementor-hidden-mobile\" data-id=\"1d43829a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-111f7deb elementor-widget__width-inherit elementor-widget elementor-widget-premium-img-layers-addon\" data-id=\"111f7deb\" data-element_type=\"widget\" data-widget_type=\"premium-img-layers-addon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t<div class=\"premium-img-layers-wrapper\" data-devices=\"[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]\">\r\n\t\t<ul class=\"premium-img-layers-list-wrapper\">\r\n\t\t\t\r\n\t\t\t\t<li class=\"premium-img-layers-list-item  elementor-repeater-item-9e06065 premium-img-layer-\" data-layer-animation=\" \" data-layer-hide=\"&quot;&quot;\">\r\n\t\t\t\t\t<img decoding=\"async\" width=\"1250\" height=\"812\" src=\"https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/03\/books.png\" class=\"attachment-full size-full premium-img-layers-image\" alt=\"\" srcset=\"https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/03\/books.png 1250w, https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/03\/books-300x195.png 300w, https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/03\/books-1024x665.png 1024w, https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/03\/books-768x499.png 768w\" sizes=\"(max-width: 1250px) 100vw, 1250px\" \/>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/li>\r\n\t\t\t\r\n\t\t\t\t<li class=\"premium-img-layers-list-item  elementor-repeater-item-fc92a3c premium-img-layer-\" data-layer-animation=\" \" data-layer-hide=\"&quot;&quot;\">\r\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/03\/orange-arrows-300x300.png\" class=\"attachment-medium size-medium premium-img-layers-image\" alt=\"\" srcset=\"https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/03\/orange-arrows-300x300.png 300w, https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/03\/orange-arrows-150x150.png 150w, https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/03\/orange-arrows.png 611w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/li>\r\n\t\t\t\r\n\t\t\t\t<li class=\"premium-img-layers-list-item  elementor-repeater-item-2c6b1d0 premium-img-layer-\" data-layer-animation=\" \" data-layer-hide=\"&quot;&quot;\">\r\n\t\t\t\t\t<img decoding=\"async\" width=\"403\" height=\"22\" src=\"https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/01\/hline.png\" class=\"attachment-full size-full premium-img-layers-image\" alt=\"\" srcset=\"https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/01\/hline.png 403w, https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/01\/hline-300x16.png 300w\" sizes=\"(max-width: 403px) 100vw, 403px\" \/>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/li>\r\n\t\t\t\r\n\t\t\t\t<li class=\"premium-img-layers-list-item  elementor-repeater-item-7be66e0 premium-img-layer-\" data-layer-animation=\" \" data-layer-hide=\"&quot;&quot;\">\r\n\t\t\t\t\t<img decoding=\"async\" width=\"20\" height=\"350\" src=\"https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/01\/vline.png\" class=\"attachment-full size-full premium-img-layers-image\" alt=\"\" \/>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f7737a3 elementor-widget-mobile__width-auto elementor-widget elementor-widget-image\" data-id=\"1f7737a3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"449\" height=\"377\" src=\"https:\/\/wdev.pogustgoodhead.com\/wp-content\/uploads\/2023\/02\/spacer.gif\" class=\"attachment-large size-large wp-image-28501\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c44a8b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c44a8b3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43f739c6\" data-id=\"43f739c6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1233577 elementor-widget elementor-widget-heading\" data-id=\"1233577\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como reclamar connosco?  <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46bc651d elementor-widget elementor-widget-text-editor\" data-id=\"46bc651d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Por favor envie um e-mail para <a href=\"mailto:complaints@pogustgoodhead.com\">complaints@pogustgoodhead.com<\/a>. Por favor, seja o mais espec\u00edfico poss\u00edvel sobre a sua preocupa\u00e7\u00e3o e se tiver detalhes de refer\u00eancia espec\u00edficos que nos possam ajudar a compreender e a considerar a sua queixa (por exemplo, um n\u00famero de refer\u00eancia, datas ou o nome de quem tem estado a tratar no Pogust Goodhead), inclua-os no seu e-mail.<\/p>\n<p>Se n\u00e3o puder partilhar os detalhes da sua queixa por e-mail, necessitar de mais assist\u00eancia ou quiser falar com algu\u00e9m a respeito da sua queixa, pode deixar uma mensagem no 0330 155 900 e uma das nossas equipas dedicadas a queixas entrar\u00e1 em contacto consigo dentro de 48 horas. Se deixar uma mensagem para n\u00f3s, certifique-se de fornecer o seu nome, o seu n\u00famero de refer\u00eancia, um n\u00famero de telefone de contacto, e algumas breves informa\u00e7\u00f5es sobre o assunto de que deseja reclamar.<\/p>\n<p>Podemos manter registos das nossas comunica\u00e7\u00f5es consigo &#8211; pode ler mais sobre como tratamos e retemos as suas informa\u00e7\u00f5es de acordo com a nossa pol\u00edtica de privacidade, <a href=\"https:\/\/wdev.pogustgoodhead.com\/pt-br\/politica-de-privacidade-da-gdpr\/\">aqui<\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5118267 elementor-widget elementor-widget-heading\" data-id=\"5118267\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que acontece a seguir?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab83971 elementor-widget elementor-widget-text-editor\" data-id=\"ab83971\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Depois de nos ter dito que precisa de n\u00f3s para fazer ajustamentos razo\u00e1veis, faremos<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f9aea09 elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f9aea09\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-187dc4c4\" data-id=\"187dc4c4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63853568 elementor-widget elementor-widget-heading\" data-id=\"63853568\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-77cf3dbe\" data-id=\"77cf3dbe\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b0d6135 elementor-widget elementor-widget-heading\" data-id=\"3b0d6135\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Agradecimento: O nosso objectivo \u00e9 enviar-lhe um aviso escrito de recep\u00e7\u00e3o e atribui\u00e7\u00e3o da sua queixa para revis\u00e3o interna no prazo de 2 dias \u00fateis.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa81c1a elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aa81c1a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f035a48\" data-id=\"f035a48\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd43b74 elementor-widget elementor-widget-heading\" data-id=\"fd43b74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c29d119\" data-id=\"c29d119\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2dae31 elementor-widget elementor-widget-heading\" data-id=\"b2dae31\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Investiga\u00e7\u00e3o: A sua queixa ser\u00e1 transmitida ao nosso Chefe de Servi\u00e7os ao Cliente ou a um membro da sua equipa que n\u00e3o tenha estado envolvido no assunto sobre o qual se est\u00e1 a queixar. Em seguida, ir\u00e3o rever o seu processo, falar com o(s) membro(s) do pessoal que trabalhou no seu caso e procurar\u00e3o contact\u00e1-lo dentro de 21 dias para discutir e, espera-se, resolver a sua queixa.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bbd7a07 elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bbd7a07\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-021c9f1\" data-id=\"021c9f1\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c03e9e elementor-widget elementor-widget-heading\" data-id=\"4c03e9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-929bcfb\" data-id=\"929bcfb\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e501aa7 elementor-widget elementor-widget-heading\" data-id=\"e501aa7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resposta final. O nosso objectivo \u00e9 dar-lhe uma resposta final no prazo de 8 semanas ap\u00f3s a sua queixa.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27024ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27024ce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63044e7\" data-id=\"63044e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fbd87a elementor-widget elementor-widget-text-editor\" data-id=\"4fbd87a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Fazemos o nosso melhor para cumprir estas escalas de tempo. Contudo, se a sua queixa for complicada e acharmos que precisamos de mais tempo para a investigar, ou se houver outras raz\u00f5es pelas quais achamos que n\u00e3o podemos cumprir estes prazos, faremos o nosso melhor para o informar atempadamente e para o actualizar sobre quando achamos que poderemos voltar a contact\u00e1-lo.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-635169b elementor-widget elementor-widget-button\" data-id=\"635169b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/wdev.pogustgoodhead.com\/pt-br\/declaracao-de-acessibilidade\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">VER A NOSSA DECLARA\u00c7\u00c3O DE ACESSIBILIDADE<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f46e4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f46e4f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c0b82e\" data-id=\"6c0b82e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa7cb54 elementor-widget elementor-widget-heading\" data-id=\"fa7cb54\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que fazer se n\u00e3o conseguirmos resolver a sua queixa:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7872755 elementor-widget elementor-widget-text-editor\" data-id=\"7872755\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Se n\u00e3o tivermos resolvido a sua queixa a seu contento no prazo de 8 semanas, poder\u00e1 remeter a sua queixa para o Provedor de Justi\u00e7a, que investigar\u00e1 as queixas sobre quest\u00f5es de servi\u00e7o com escrit\u00f3rios de advocacia, e estes analisar\u00e3o a sua queixa de forma independente.<\/p>\n<p>Para que o Provedor Jur\u00eddico possa rever a sua queixa, dever\u00e1 ter tentado resolver primeiro a sua queixa connosco e ter-nos concedido um per\u00edodo de 8 semanas para resolvermos a sua queixa e remeter a sua queixa ao Provedor Jur\u00eddico:<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fcac1f elementor-widget elementor-widget-text-editor\" data-id=\"1fcac1f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em>Para queixas apresentadas antes de 1 de Abril de 2023<\/em><\/p>\n<ul>\n<li>no prazo de seis meses ap\u00f3s a recep\u00e7\u00e3o de qualquer resposta final emitida por n\u00f3s; e<\/li>\n<li>n\u00e3o mais de seis anos a partir da data do acto ou omiss\u00e3o de que se est\u00e1 a queixar; ou n\u00e3o mais de tr\u00eas anos a partir do momento em que deveria razoavelmente ter tido conhecimento de que havia motivo de queixa.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae5f8d8 elementor-widget elementor-widget-text-editor\" data-id=\"ae5f8d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em>Para queixas apresentadas a partir de 1 de Abril de 2023:<\/em><\/p>\n<ul>\n<li>no prazo de seis meses ap\u00f3s a recep\u00e7\u00e3o de qualquer resposta final emitida por n\u00f3s; e<\/li>\n<li>n\u00e3o mais de um ano a partir da data do acto ou omiss\u00e3o de que se est\u00e1 a queixar; ou n\u00e3o mais de um ano a partir do momento em que deveria razoavelmente ter tido conhecimento de que havia motivo de queixa.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d40257 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d40257\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a9ee42a\" data-id=\"a9ee42a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a43458 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9a43458\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/wdev.pogustgoodhead.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-external-link-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">VISITAR<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682aa0b elementor-widget elementor-widget-text-editor\" data-id=\"682aa0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a href=\"http:\/\/www.legalombudsman.org.uk\">www.legalombudsman.org.uk<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ea470d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9ea470d\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">TELEFONE<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e668342 elementor-widget elementor-widget-text-editor\" data-id=\"e668342\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>+44 0300 555 0333<br \/>Entre as 9h e as 17h<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-25a8d50\" data-id=\"25a8d50\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1523f5e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1523f5e\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EMAIL<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3f8bb elementor-widget elementor-widget-text-editor\" data-id=\"5d3f8bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>enquiries@legalombudsman.org.uk<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d97c3 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"55d97c3\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-building\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">PROVEDOR LEGAL<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8375571 elementor-widget elementor-widget-text-editor\" data-id=\"8375571\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>PO Box 6806, Wolverhampton, WV1 9WJ<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3df26e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3df26e8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b512118\" data-id=\"b512118\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-709f2bf elementor-widget elementor-widget-heading\" data-id=\"709f2bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que fazer se estiver insatisfeito com o nosso comportamento:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aada7d elementor-widget elementor-widget-text-editor\" data-id=\"2aada7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A Autoridade de Regula\u00e7\u00e3o dos Solicitadores pode ajudar se estiver preocupado com o nosso comportamento. Isto pode ser para coisas como desonestidade, tomar ou perder o seu dinheiro ou trat\u00e1-lo injustamente por causa da sua idade, uma defici\u00eancia ou outra caracter\u00edstica.<\/p>\n<p>Pode contactar a SRA por:<\/p>\n<ul>\n<li>Telefone &#8211; 0370 606 2555<\/li>\n<li>Email &#8211; <a href=\"mailto:report@sra.org.uk\">report@sra.org.uk<\/a><\/li>\n<li>Post &#8211; Relat\u00f3rio SRA, The Cube, 199 Wharfside Street, Birmingham, B1 1RN). <\/li>\n<\/ul>\n<p>Mais informa\u00e7\u00f5es, incluindo sobre como e quando suscitar uma preocupa\u00e7\u00e3o com o SRA, encontram-se no seu s\u00edtio web, <a href=\"https:\/\/www.sra.org.uk\/consumers\/problems\">aqui<\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Tratamento de Reclama\u00e7\u00f5es Estamos empenhados em fornecer um servi\u00e7o jur\u00eddico de alta qualidade a todos os nossos clientes. Se algo correr mal, por favor, fale-nos sobre isso. Queremos ouvir de si para que possamos trabalhar para melhorar continuamente os nossos padr\u00f5es de servi\u00e7o. Como reclamar connosco? Por favor envie um e-mail para complaints@pogustgoodhead.com. [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":30206,"parent":0,"menu_order":57,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_expiration-date-status":"","_expiration-date":0,"_expiration-date-type":"","_expiration-date-categories":[],"_expiration-date-options":[]},"page_categories":[],"class_list":["post-29447","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.4 (Yoast SEO v20.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de Tratamento de Reclama\u00e7\u00f5es - POGUST GOODHEAD<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Tratamento de Reclama\u00e7\u00f5es\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Tratamento de Reclama\u00e7\u00f5es Estamos empenhados em fornecer um servi\u00e7o jur\u00eddico de alta qualidade a todos os nossos clientes. 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